Health Insurance Marketplace Information


Did You Know

At the New Orleans Public Library, you can
• Get help finding information you can trust about insurance and health topics.
• Use technology (computers, Internet, printing) to find information and fill out applications on your own.
• Find enrolling agencies in your community where you can go to get help signing up for a health plan.
• Attend Office Hours with a Certified Application Counselor for one-on-one assistance, when available.

What is the Health Insurance Marketplace?
• The Marketplace is a website where you fill out an application and see the insurance coverage options available to you from private insurance companies to compare side-by-side. You can also find out if you’re eligible for free or low-cost coverage like Medicaid. Marketplaces are run by the state or federal government to ensure the plans offered by private companies meet the requirements of the law.
• Louisiana uses the federal Marketplace website,, to enroll Louisiana residents. This website is also the primary tool for information about state- and federally-run Marketplaces.
• See answers to questions on popular topics at
• 24-hour help line: 1-800-318-2596
• Open Enrollment for coverage in 2019 begins on November 1


Find a Navigator

Certified Application Counselors (CACs) and Navigators can provide in-person enrollment assistance to individuals, families, and small businesses and their employees. Below is a list of Library locations that will be providing in-person assistance during Open Enrollment.

Algiers Regional Library
November 6, 13, 20, 27 from 11am - 2pm
December 4, 11 from 11am - 2pm

Children's Resource Center Library
November 14 from 5pm - 7pm
November 28 from 6pm - 8pm
December 5, 12 from 5pm - 7pm

East New Orleans Regional Library
November 11, 18 from 1pm - 3pm
December 2, 9 from 1pm - 3pm

Martin Luther King Library
November 14, 28 from 11am - 1pm
December 5, 12 from 11am - 1pm

Main Library
November 16, 30 from 3pm - 5pm
December 3, 10 from 6pm - 8pm

Norman Mayer Library
November 14, 20, 28 from 6pm - 8pm

Mid-City Library
November 5, 12, 19, 26 from 5:30pm - 7:30pm
December 1, 8, 15 from 10:30am - 12:30pm

Nix Library
November 8, 13, 15, 27, 29 from 10:30am - 12:30pm
December 4, 5, 6, 10, 11, 12, 13, 14 from 10:30am - 12:30pm

Can't make it to any of our locations? Click here for more Marketplace enrollment assistant locations throughout New Orleans.

What You Need to Sign Up

⬜ Social Security number (or document numbers for legal immigrants).
⬜ Birth dates, social security numbers, and mailing addresses of family members applying for coverage.
⬜ Household size. Count yourself, your spouse if you’re legally married, and anyone you plan on claiming as a tax dependent for 2019. These people should be included in your household size, even if they don’t need health coverage. Click here for help figuring out who needs coverage.
⬜ Pay stubs, W-2 forms, or "Wage and Tax Statements" for every member of your household applying for coverage.
⬜ If a professional, like a Certified Application Counselor, is helping you apply, you need to provide some information about them. Click here for more info.
⬜ Your best guess of what your household income will be in 2019. Click here for help estimating your income.
⬜ Policy numbers for any current health insurance for you or members of your household.
⬜ A completed Employer Coverage Tool for every job-based insurance plan you or someone in your household is eligible for. If you are eligible for insurance from your employer, you need to fill out this form, even if you don’t enroll in your employer’s coverage.
⬜ If you had Marketplace coverage in 2018, you’ll need your current Marketplace plan ID.

Think you can’t afford health insurance?

You may be eligible for a tax credit.

Tax rebates are available to individuals and households with an income between 100% and 400% of the poverty level (for 2019 coverage this is an income of $25,100 –$100,400 for a family of four). This credit may be used immediately for lower monthly premiums (the amount you pay to your insurance plan); or, if you use less of your tax credit, you’ll get a refund when you file your federal taxes. To get an estimate of how much subsidy you might qualify for, view the calculator here.