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Computer Help

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Improve your digital literacy with help from the New Orleans Public Library. Find local computer classes in the New Orleans Area, online trainings and tutorials, and low-cost internet and device help.

Local New Orleans Computer Classes 

Do you live in the New Orleans area and need computer help? This list provides information on free local computer classes that can help you achieve your technology goals. 

Goodwill Industries of Southeast LouisianaOffers computer classes and open lab time for resume writing, job searching, Facebook Marketing Certification, Oculus Virtual Reality Interviews. For information and enrollment email Britney Walker at bwalker@goodwillno.org, or call 504-635-0143.

Hope House – A neighborhood center in St. Thomas / Irish Channel area, Hope House provides computer access and learning support. For more information, please call (504) 524-7353.

Tulane University School of MedicineOffers free one-on-one computer classes where students work weekly with their own teacher to learn important and fun computer skills. They offer classes on the following topics: computer basics, typing, Microsoft Word, Internet basics, setting up an e-mail, and creating a job resume. Please call 504-609-3583 to learn more or schedule an appointment.

Urban League of LouisianaOffers Digital Skills training through their Office of Workforce Development on a variety of topics. All classes are conducted online and require a working computer and Internet access. For more information, including a current schedule of classes, please visit their Tech Hub page. You can also email workforce@urbanleaguela.org or call 504-324-4444.  

YMCA Educational Services (YES!) - The YMCA of Greater New Orleans offers classes for adults at the Main Library. YES! provides computer help in addition to adult reading, math, and high school diploma help. Please call (504) 596-8642 or email yes@ymcaneworleans.org.

Online Trainings and Tutorials 

Find websites offering free, self-paced computer lessons on many subjects, links to video tutorials for Louisiana social service websites, and information for staying safe online. 

CAFÈ and SNAP Tutorials – The Louisiana Department of Children and Family Services website offers video tutorials. Videos are available in English with Spanish or Vietnamese subtitles. Video topics include the following:

  • How to Create a CAFÈ Account
  • How to Apply for SNAP
  • How to Check the Status of a SNAP Application
  • How to Upload Documents to a SNAP Application

ConnectSafely.org  – This site provides tips and advice for how to stay safe and secure on the Internet and steering clear of cyberattacks and viruses. 

DigitalLearn.org – A fun and easy to use resource for new computer users and people needing refresher courses on computer basics. Courses are available in English and Spanish, and cover the following topics:

  • Using a PC
  • Using a MAC
  • Using an Android Phone
  • Website Navigation
  • YouTube Navigation
  • Email Basics
  • Google Maps
  • Online Safety and Privacy Protection
  • Job Skills (Creating Resumes, Searching & Applying for Jobs)
  • Microsoft Word
  • Cloud Storage
  • Budget Creation with Excel
  • Accessing Online Health Information and Enrolling in Health Insurance
  • Intro to Skype
  • Intro to Facebook
  • Buying a Plane Ticket

GCF Learn Free  – Courses are available in English, Spanish and Portuguese. Courses cover hundreds of topics, including the following:

  • How to Use a Mouse
  • Typing Tutorials
  • Internet Skills, including (Searching, Social Media, Email and Online Safety)
  • How to use a Tablet or Smartphone (Android, Chromebook, iPad and iPhone)
  • Microsoft Office
  • Windows Basics
  • Mac OS Basics
  • Linux Resources
  • How to Buy Technology
  • Basic Computer Programming
  • Basic HTML
  • Digital Photography and Beginning Graphic Design
  • Google, including Gmail, Google Docs, Google Sheets and Google Maps

LA Works Video Tutorials – The Louisiana Workforce Commission has video tutorials for several common tasks on LouisianaWorks, including:

  • How to File for Unemployment Benefits
  • How to File Weekly Certification
  • How to Upload Documents to a HiRE Account
  • Completing Work Search Portion of Weekly Certification

LinkedIn Learning –  Formerly Lynda.com, this online training resource has thousands of courses that teach technology, software, business and creative skills with online video tutorials taught by recognized industry professionals. Finish a course and receive a certificate of completion that you can download or email to anyone. Videos are available in English, French, German, Japanese, Spanish, Mandarin, and Portuguese, but not all courses are available in all languages.  

Mouse Tutorial from TLN – Learn how to use a computer mouse.

Senior Virtual Computer Classes – Sponsored through Black Girl Health Foundation.  Beginning in April of 2022, BGHF is offering a variety of online courses for seniors to take at their leisure. Topics covered include: 

  • Pursuing Hobbies
  • Finding the Right Device
  • Communicating with Family
  • Reducing Dependence on Others
  • Intro to Devices
  • Intro to the Internet
  • Intro to Email
  • Intro to Browsing
  • Online Shopping
  • Digital Banking
  • Managing Photos
  • Staying Safe Online
  • Online Bullying
  • Social Media

Senior’s Guide to ComputersThis site shows the basics of how a computer works and how to navigate on a desktop computer. 

Typing Club – Offers free online typing tutorials for learning typing skills and increasing typing speed.

Low-Cost Internet and Device Help 

The federal government and many Internet service providers (ISPs) have programs to help eligible residents acquire low-cost Internet services and devices. Below are some programs that can help offset the cost of services or provide them for free. 

Lifeline – A federal program that lowers the monthly cost of phone and internet. Eligible customers will get at least $9.25 toward their bill. Lifeline can be used for either phone or internet, but not both. Find Lifeline providers by New Orleans zip code.

EveryoneOn – Helps connect individuals and families to affordable internet service, computers, and technology skills training. Learn more about locally-available offers and how to qualify.

Book A Librarian

Need computer, smartphone, or job help from one of our librarians? You can make an hour-long appointment for one-on-one help. Call 504-224-8720, fill out our Book a Librarian form, or visit any Library location and ask a staff member to help you sign up.

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